SMS Policy
This page explains how Communicare Elite uses text messaging, what you are agreeing to when you give us your mobile number, and how to stop messages at any time.
Communicare Elite is a trade name of Communicare Elite, LLC. References to “we,” “us,” and “our” below mean that entity.
Effective date: August 7, 2026
Your consent
By providing your mobile phone number to Communicare Elite — on a form, at the front desk, or in conversation with our staff — you consent to receive text (SMS) messages from us at that number. Consent to receive text messages is not a condition of receiving care or of purchasing any service. You may decline, or withdraw consent later, without any effect on your treatment.
What we send
- Appointment scheduling, confirmations, changes and reminders
- Notifications about your visit, including paperwork or documentation we still need
- Follow-up after a visit, and care coordination between visits
- Account and billing notifications
- Occasional service updates, only where you have separately opted in to receive them
Message frequency
Message frequency varies. It depends on your appointments, where you are in a course of treatment, and which categories of message you have opted in to. We do not send a fixed number of messages per week or month.
Message and data rates
Standard message and data rates may apply, according to the plan you hold with your mobile carrier. Those charges are yours, not ours, and we have no control over them.
How to stop messages
Reply STOP to any message from us. We will send one confirmation that you have been unsubscribed, and then stop, except where a message is required by law or is a necessary administrative notice. You can also ask any staff member to remove your number.
Reply HELP for help, or contact us at (314) 809-6655 or info@communicareelite.com.
Carrier liability
Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed.
Who sees your number
We share your mobile number with our SMS delivery provider for the sole purpose of delivering messages on our behalf. That provider is contractually prohibited from using your number for its own marketing or for any unrelated purpose. We do not sell your mobile number, and we do not share it with third parties or affiliates for their marketing.
Access, correction and deletion
You may ask us at any time to tell you what mobile contact information we hold for you, to correct it, or to delete it. Contact us at info@communicareelite.com or (314) 809-6655. We will act on your request promptly.
Text messaging is not a secure or urgent channel
Do not send medical or personal health information by text. Ordinary SMS is not encrypted and is not a protected channel. If you need to discuss clinical detail, call us or raise it at your visit.
Do not use text messaging for an emergency. Messages are not monitored around the clock and may not be read for some time. If you are having a medical emergency, call 911 or go to your nearest emergency department. If you are in crisis or thinking of harming yourself, call or text 988, the Suicide and Crisis Lifeline.
Changes to this policy
We may update this policy. The effective date above shows when it last changed.
Contact
Communicare Elite
4477 Woodson Rd, Suite 106, St. Louis, MO 63134
Phone: (314) 809-6655
Text: (314) 886-5902
Email: info@communicareelite.com
See also our Privacy Policy and HIPAA Notice.